• Pensions Administration Operations Manager

    Requisition ID 2466739
    Job Family PL-Krakow
  • Posting Description

    Key responsibilities:

    • Ensure that excellent service levels for your area are consistently achieved as per contractual agreements and internal SLAs,
    • Overall quality control, risks control and acting as a point of escalation for operational issues
    • Provide consistency across Teams in the delivery of services ensuring processes and procedures are implemented and maintained,
    • Ensure that the services provided by the Teams are continually improved and adapted to meet new delivery methods, practices and business requirements,
    • Managing transition of new work to Krakow with respect to your area of responsibility
    • Succession planning for key roles,
    • Provide structured development plans, appraisals and continuous feedback for all direct reports,
    • Conducts necessary performance management conversations with colleagues and monitor their performance,
    • Leverages the talent/ resources on the team to generate results
    • Interview and recruit as appropriate for the team.


     To be successful in this role you must be proficient in the following areas: 


    At least 6 years of previous experience,

    At least 3 years of experience in managing medium size/large teams,

    Maturity – understanding how to act and the impact on the team and others. Identifying needs when to adapt and take the appropriate actions.

    Experience in project/implementation work would be an asset,

    Excellent customer service understanding & delivery,

    Very good organizational and time management skills,

    Demonstrated leadership,

    Experience of engaging and motivating colleagues to create a satisfying work environment,

    Strong problem solving and decision-making skills,

    University degree,

    Fluent English (C1+)and very strong verbal and written communication skills,

    Spotless record and strong ethos.


    We offer:

    • The best medical cover on the market with free dental care
    • Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
    • Stability of employment and permanent contract after trial period
    • Brand new office supporting collaboration, flexibility and activity based working
    • Internal career opportunities and individual development plan
    • Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
    • Lots of social events, charity actions and opportunities to integrate with colleagues


    Please attach CV in English only.



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