• Senior Customer Service Advisor

    Requisition ID 2454860
    Job Family PL-Krakow
  • Posting Description



    • Being a SME for processes, clients, systems and tools and customer service.
    • Monitoring team activity and coordinating workload in line with SLAs
    • Being a role model in the team by giving constructive feedback to colleagues to improve performance, customer service and supporting the Manager.
    • Producing and analyzing reports as required for internal and external clients and requirements.
    • Identifying issues with processes handled in teams and driving a process to find and implement solutions.
    • Implementing changes to tools and documentation needed to support effective service delivery.
    • Increasing the level of customer service and processing knowledge, driving continuous improvement in all areas.
    • Writing and maintaining knowledge documents, keeping them up to date
    • Sharing best practice with colleagues through customer service, process and tool training.
    • Coordinating and participating in projects that will impact the work of teams and domains.
    • Building strong relationships with client teams, client representatives and third-party providers.
    • Contributing to the team as a whole, supporting the rest of the team based on their needs
    • Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.
    • Performing additional tasks as requested by your manager.



    • Team player, who is able to work to tight deadlines

    • Strong communication skills, both verbal and written

    • Strong attention to detail and commitment to provide ongoing quality

    • Strong Mathematical and English skills

    • Competent in Word and Excel

    • Spotless record and strong ethos


    We offer:


    • The best medical cover on the market with free dental care
    • Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
    • Stability of employment and permanent contract after trial period
    • Brand new office supporting collaboration, flexibility and activity based working
    • Internal career opportunities and individual development plan
    • Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
    • Lots of social events, charity actions and opportunities to integrate with colleagues



    Please attach CV in English only.


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