• US Risk & Healthcare Service Delivery Coordinator

    Requisition ID 2018-27268
    Job Family PL-Krakow
  • Posting Description

    DETAILED RESPONSIBILITIES:

     

    Ongoing operations:
    • Monitoring current operations within the team on a daily basis. Managing the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions and supporting medical RFP and renewal work activities as needed
    • Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
    • Increasing the level of processing knowledge across the team
    • Actively participating in training of New Joiners and other team members
    • Acting as a SME for processes and resolving issues
    • Suggesting and implementing changes to tools and documentations needed to support effective service delivery
    • Being flexible in supporting other team members as need arises (often on short notice, complex assignments)
    • Backing up the team manager as required

    Continuous improvement:
    • Making sure that the level of service is continuously improving
    • Identifying areas of non-value added activities and potential efficiency gains
    • Suggesting and using tools to measure improvements
    • Participating in and/or leading meetings to define requirements and operational improvements needs
    • Coordinating and planning projects, ensuring the success of project’s closure
    • Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
    • Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team
    • Overall ownership of projects (workload, internal projects)

     

    REQUIREMENTS:

     

    • University degree or equivalent work experience (specialization in accounting / economics/finance/administration would be an asset)
    • At least three years of experience
    • Extensive experience of Healthcare processes would be an asset
    • Advanced Excel skills
    • Excellent knowledge of Aon tools
    • Ability to analyze processes and identify improvements
    • Ability to identify and respond to risks
    • Ability to focus on details
    • English level – C1
    • Ability to lead meetings and conference calls if required
    • Ability to negotiate
    • Ability to manage work streams in a project
    • Ability to work effectively in a project team
    • Excellent time management & organizational skills
    • Spotless record and strong ethos

     

    WE OFFER:

     

    • The best medical cover on the market with free dental care
    • Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
    • Stability of employment and permanent contract after trial period
    • Brand new office supporting collaboration, flexibility and activity based working
    • Internal career opportunities and individual development plan
    • Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
    • Lots of social events, charity actions and opportunities to integrate with colleagues

     

    Please attach CV in English only.

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