• ServiceNow Admin

    Requisition ID 2449106
    Job Family PL-Krakow
  • Posting Description

    Technical Skills required:


    • Well versed in the domain of ITSM deployment for large turnkey implementations
    • Experienced in the configuration, customization and administration of SNOW platform
    • Hands on experience on OS like Unix/Linux/Solaris as well as Oracle 11/12 DB versions.
    • Good SQL query skills.
    • Good exposure to various IT Services of Service-Now tool like Incident, Problem, Change, CMDB/Asset, SLM, Knowledge Management, Report, Service Catalog.
    • Exposure in handling complex foundation data source integrations like Workday as well as BAU integrations like LDAP, emails etc
    • Good Programming skills on JavaScript, Core Java, & Web Services
    • Good Exposure to Presentation Layer design and development using HTML and Java Script

    Soft Skills required;


    • Team player with a strong work ethic, committed to hard work.
    • Willingness to learn new technologies in diversified work environment.
    • Exceptional documentation skills in the domain of requirement capturing, testing and training.
    • Good analytical skills and be able to correlate the issuesz
    • Excellent problem solving and resolution skills
    • Self-starter; ability to begin working with minimal coaching
    • Strong communication skills. Provides information to others both internal and external to the organization
    • Work independently as well as part of a team on multiple overlapping issues

    Primary Responsibilities:


    • Designing and implementation of requirements on SNOW platform encompassing foundations, ITSM apps, custom apps, integrations, automation as well as testing and training as shown below but not limited to:
    • Perform core configuration tasks
    • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
    • Activate plug-in
    • Add users, groups and roles
    • Manage data with tables, the configuration management database (CMDB), import sets and update sets
    • Work with key process applications: Service Catalog, Incident Management, Problem management, Change Management as well as HR Case Management
    • Create workflow activities and approvals
    • Configure alerts and notifications
    • End user site Customization using Content management system [CMS]
    • Implement new workflows that use a variety of activities to understand how records are generated from workflows
    • Configuring, Designing and Creating
    • Data Sources, Import Sets.
    • SLA and Metrics.
    • Workflows.
    • Service catalog items, Order guides, Record producers.
    • Scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc).
    • Application Creation, Tables, Fields and Access Controls over them.
    • Reports, Cloning instances, Update Sets.
    • Responsible for managing the day to day support and administration of the SNOW platform
    • Ensuring adequate knowledge transfer to other team members in the domain of SNOW development, configurations and support

    Formal Education & Certification:

    • Bachelors/Masters in Technology preferably Computer Science
    • ITIL V3 foundation certified
    • Certified ServiceNow system administrator



    We offer:

    • The best medical cover on the market with free dental care
    • Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)
    • Stability of employment and permanent contract after trial period
    • Brand new office supporting collaboration, flexibility and activity based working
    • Internal career opportunities and individual development plan
    • Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors
    • Lots of social events, charity actions and opportunities to integrate with colleagues



    Please attach CV in English only.


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