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Tech Bar Analyst - Krakow

Tech Bar Analyst - Krakow

Requisition ID 
2438210
Job Locations 
PL-Krakow
Job Family 
Information Technology

Key Accountabilities:

  • Provide operational support at the Tech Bar.
  • Prioritise Tech Bar workload and manage user/customer expectations.
  • Manage stock control at the Tech Bars, ensuring appropriate levels of IT stock are held.
  • Create and maintain documentation for all future and existing IT policies, procedures, and knowledge base articles.
  • Ensure technology support meets the customer requirements as defined in the Service Level Agreements.
  • Play a key role in the adoption and promotion of new technology.
  • Responsible for ensuring close working relationships are established and maintained with peers in CTS as required.
  • Analyse and produce data for Aon managers, as part of IT equipment control, as required. Proactively participate in internal meetings.
  • Assist with maintaining full legal complicity of Aon installed software.
  • Assist in maintaining security over Aon IT hardware assets.
  • Participate in training to add to the overall skill levels of the Aon Workplace Support team.

 

 

Requirements:

  • Experienced in troubleshooting Microsoft Windows and Office applications issues

  • Knowledge of SharePoint technologies(desirable)

  • Knowledge of Novell, Active Directory

  • ITIL Foundation Level Certification - highly desirable

  • Knowledge of networking technologies – desirable

  • Fluent English (C1 level is a minimum)

  • Strong inter-personal skills to work with a multitude of teams

  • Strong communication and teamwork skills

  • Strong Analytical and Problem Skills

  • Excellent Time Keeping skills

  • Self-motivated individual capable of delivering results in both team or solo project environments

  • Striving for service excellence

  • Spotless record and strong ethos

 

We offer:

  • A promising career path and individual development plan
  • A large number of career opportunities in different business areas
  • Cooperation with young, energetic and craving for knowledge colleagues
  • The opportunity to build strong and meaningful relationships with clients and influence their business
  • The best medical cover on the market with free dental care
  • Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
  • Offices in close proximity to Krakow’s city centre
  • The chance to participate in social events and charity actions

 

Please attach CV in English only.

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