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Accounts Team Manager

Accounts Team Manager

Requisition ID 
Job Locations 
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Benefits Service Delivery



  • Owns and drives performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines.
  • Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.  
  • Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
  • Motivates and engages colleagues by understanding their individual motivations and managing them in line with available resources.
  • Organizes and monitors current activity so that the team meets Service Level Agreements (SLAs) and follows the agreed processes.
  • Coordinates the team’s workload ensuring both businesses as usual and/or projects are delivered to required deadlines and level of quality.
  • Communicates effectively in both written and verbal forms. Owns company messages and adapts style to ensure key messages are delivered and understood by colleagues.
  • Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.
  • Drives and promotes the management and sharing of knowledge in the team of all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes
  • The Manager has leadership responsibility for a team of colleagues and is responsible for all performance management activities in line with company policies and legislation.
  • The Manager motivates and encourages team members to understand and meet the business and client’s requirements, linking colleagues and team goals to the company strategy.
  • The Manager provides support; coaching and delivers constructive feedback to team members and encourages all to take an active role in their own Continued Professional Development (CPD).
  • The Manager partners with both internal and external Clients building strong relationships to manage expectations regarding service delivery.
  • The Manager works with Specialist I to manage expectations between the team and key stakeholders, these include the Client, Client Managers, Third Party Providers and other Internal Aon Parties.
  • The Manager will work with other Managers to support the consistent management and of colleagues across the Business Area. .

Technical Skills and Knowledge

  • Professionalism and integrity to build long term trust.
  • High level of self- motivation and proactivity.
  • Effective problem solving and analytical skills to anticipate future needs/issues, including  leading on identifying solutions and making recommendations.
  • Ability to effectively plan, prioritize and execute tasks in high pressure environment.  Including, the ability to adapt to shifting priorities, demands and timelines using analytical and problem solving capabilities.
  • A strong communicator, confident to express your own views and demonstrate strong interpersonal skills that build long term relationships and trust.
  • An ability to positively influence the behaviours and decisions of others.
  • Good  IT skills with  knowledge of Microsoft Excel and Word and, MS Office.

Work Experience

  • Proven track record of People Management of a team of colleagues.
  • Relevant experience of working within an Operations environment preferable.
  • Key Stakeholder and Client Management experience at a management level.
  • Proven track record in delivering results to an external client base through the effective management of a team.
  • Experience in project/implementation work would be an asset.


We offer


  • A promising career path and individual development plan
  • A large number of career opportunities in different business areas
  • Cooperation with young, energetic and craving for knowledge colleagues
  • The opportunity to build strong and meaningful relationships with clients and influence their business
  • The best medical cover on the market with free dental care
  • Generous and competitive benefits package (multisport cards, insurance, vouchers – find out what else is waiting for you!)
  • Offices in close proximity to Krakow’s city centre
  • The chance to participate in social events and charity actions


Please attach CV in English only.

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